What is your return policy?

Our return policy at ThePopcornFactory.com is designed to ensure customer satisfaction. If you are not completely happy with your purchase, you may return it within 30 days of receiving it for a full refund or exchange. To initiate a return, simply contact our customer service team with your order details. Please note that all returned items must be unused and in their original packaging. We are unable to accept returns on personalized or perishable items, such as popcorn tins with custom labels or opened food products, unless there is a manufacturing defect or shipping error. In such cases, we will gladly provide a replacement or refund. For further details and assistance, please refer to our Returns & Exchanges page on our website or contact our dedicated customer support team.