What is your return policy?

Our return policy at TheParkCatalog.com is designed to ensure customer satisfaction and hassle-free returns. We understand that occasionally an item may not meet your expectations. To address this, we provide a 30-day return period from the date of delivery. If you are not completely satisfied with your purchase, you can initiate a return by contacting our customer service team. Please note that the item must be unused, in its original packaging, and accompanied by a receipt or proof of purchase. Once we receive your returned item, we will inspect it for any damages or signs of use. Upon approval, we will issue a refund or provide an exchange, depending on your preference. However, please be aware that certain products, such as customized or personalized items, may not be eligible for return. It is advisable to review these exceptions on our website or contact our customer service for further clarification. Rest assured, our goal is to ensure your utmost satisfaction, and we strive to make the return process as straightforward as possible.