How is employee performance evaluated at Teleperformance?

Employee performance at Teleperformance is evaluated through a systematic process that incorporates various metrics and methodologies. Teleperformance utilizes a combination of quantitative and qualitative measures to assess performance effectively. Key performance indicators, commonly referred to as KPIs, are established for employees based on their roles and responsibilities. These KPIs might include metrics such as customer satisfaction scores, call handling times, and adherence to schedules. In addition to quantitative data, employee evaluations often include qualitative assessments, such as peer reviews and feedback from supervisors. Regular performance reviews are conducted to provide employees with insights into their strengths and areas for improvement. Teleperformance emphasizes continuous development, so employees receive training and support based on their performance evaluations. Goal setting is also an integral part of the evaluation process, allowing employees to align their professional growth with the organization's objectives. Overall, the performance evaluation process at Teleperformance is designed to foster a culture of excellence and accountability, encouraging employees to achieve their best while contributing to the organization's success. For further information about specific evaluation processes, one may refer to the official Teleperformance website.