What if my order arrives damaged?

Asked a year ago
If your order arrives damaged, we are here to assist you right away. At Telegramme Prints and Custom Framing, we understand that accidents can happen during transit. To address this, we have a comprehensive solution in place. Simply reach out to our customer support team and provide photographic evidence of the damage within 48 hours of receiving your order. We will promptly assess the situation and either arrange a replacement or offer a full refund, depending on your preference. Our aim is to make sure you are completely satisfied with your purchase. We pride ourselves on our outstanding customer service and will go the extra mile to ensure that any inconvenience caused by a damaged order is resolved to your utmost satisfaction.
Christian Allen is the editor / author responsible for this content.
Answered May 3, 2024

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