What is the return policy?

Our return policy at Swissoutpost.com is designed to ensure your satisfaction with every purchase. If you are not completely happy with your order, you can return it within 30 days of purchase for a refund or exchange. Please note that all returned items must be in their original condition and packaging. We recommend contacting our customer service team prior to initiating a return to ensure a smooth process. If the return is due to our error or a defective product, we will cover all return shipping costs; otherwise, the customer is responsible for the return shipping fees. Once your returned item is received and inspected, we will promptly process your refund or exchange. For more detailed information about our return policy, please refer to our dedicated page on our website.