What is the refund policy?

Our refund policy at Surrounding.com allows for a hassle-free return and refund process. If you are not completely satisfied with your purchase, you have the option to return the item within 30 days of delivery. To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain products may have specific return requirements outlined in their individual descriptions. Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within a reasonable timeframe, and a credit will be issued to your original method of payment. For any further inquiries or assistance regarding our refund policy, please feel free to contact our customer service team.