What if I receive a damaged item?

If you receive a damaged item from Sugarandspicedecor.com, please don't worry as we have got you covered. We apologize for any inconvenience caused and are committed to resolving the issue promptly. To initiate the return process, simply contact our customer support team within 48 hours of receiving the damaged item. We may request pictures or any additional information to assess the damage. Once the claim is approved, we will provide you with a prepaid return label for hassle-free return shipping. Upon receiving the damaged item, we will either replace it or issue a full refund, based on your preference. Our goal is to ensure your utmost satisfaction with your purchase, so rest assured, we will make it right.