What is the return policy?

Our return policy at StrataShops is designed to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receipt. To be eligible for a refund, the item must be in its original condition, unused, and with all tags and packaging intact. Please note that some items, such as personalized or custom-made products, may not be eligible for return unless a defect is found. To initiate a return, simply contact our customer service team and provide your order details. Once the return is approved, you will receive instructions on how to proceed. We strive to process refunds promptly, typically within 5-7 business days of receiving the returned item.