What is the process for reporting a technical issue with online banking?

If a customer experiences a technical issue with St George Bank's online banking, there are a few steps that can be followed to report the problem effectively. First, it is advisable to ensure that the issue is not a result of internet connectivity problems or browser compatibility. Trying to access the online banking portal using a different browser or device may provide additional insight into the issue. If the problem persists, the customer should gather relevant information that may assist in diagnosing the problem. This can include screenshots of error messages, the specific steps taken leading up to the issue, and the date and time it occurred. St George Bank provides various channels for reporting technical issues. Customers can check the current web page for contact information, which may include live chat options or phone numbers for customer support. It is beneficial to provide detailed information to the support team to expedite the resolution process. Additionally, customers may want to look for any updates or announcements regarding system maintenance or known issues on St George Bank's official website, as this information could also illuminate the problem at hand.