What should I do if I receive a damaged product from Southern Tide?

If a customer receives a damaged product from Southern Tide, the first step is to carefully assess the extent of the damage. It is important to take photographs of the damaged item as evidence, as this may be required for any return or exchange process. Next, customers should review the return policy on the Southern Tide website, as it provides detailed information on how to proceed with returns or exchanges for damaged merchandise. Typically, the policy includes instructions on how to initiate the return process, which may involve completing a return request form or contacting customer service. While it is not suggested to contact Southern Tide directly, customers may find relevant contact information on the website, where they can reach out for specific assistance regarding their issue. Lastly, customers should ensure they return the product within the designated return period mentioned in the policy to facilitate a smooth resolution. Following these steps will help ensure that the customer receives a satisfactory replacement or refund for the damaged product.