What is the return policy for personalized items?

Smartscrubs.com offers a return policy for personalized items to ensure customer satisfaction. If you receive a personalized item that is defective or incorrect, they will gladly exchange it at no additional cost. However, it is important to note that personalized items cannot be returned for a refund as they are custom-made according to your specifications. To initiate a return, you must contact their customer service within 14 days of receiving the item. They will guide you through the return process and provide a replacement if necessary. Smartscrubs.com aims to deliver high-quality personalized products, and they are committed to resolving any issues promptly to guarantee a positive shopping experience for their customers.