What if I receive a damaged or defective product?

If you receive a damaged or defective product from Skilshop.com, we are here to assist you. We understand that receiving a faulty item can be frustrating, and we apologize for any inconvenience caused. To resolve this issue promptly, please contact our customer service team within 14 days of receiving the product. Our dedicated team will guide you through the return or exchange process. It is essential to provide detailed information about the damage or defect, including pictures if possible, to expedite the resolution. We will work diligently to ensure you receive a replacement or refund as per our return policy. Skilshop.com values customer satisfaction and strives to rectify such situations efficiently.