What is the return policy?

Our return policy at Shoesxl.com is designed to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, you may return it within 30 days of the purchase date for a full refund or exchange. To initiate a return, simply contact our customer service team and provide your order number and reason for return. We will provide you with a prepaid return shipping label, making the process hassle-free for you. Please ensure that the items are in their original condition, unused, and in the original packaging. Once we receive the returned items, we will inspect them for any damages or signs of use. If everything is in order, we will process your refund or exchange within 2 business days. Refunds will be issued to the original method of payment. Please note that certain items, including clearance or personalized items, may not be eligible for return. For more details, please refer to our full return policy on our website.