What is your return policy?

Our return policy at Shoesontheweb.com is designed to ensure our customers' satisfaction. We offer a hassle-free return process for any unused merchandise within 30 days of purchase. To initiate a return, customers need to contact our customer service team or log in to their account and fill out a return form. Once the return is authorized, a prepaid shipping label will be provided. Please note that returned items must be in their original condition with all tags and packaging intact. Upon receiving the returned product, we will inspect it for any damages or signs of wear. Refunds will be processed within 5-7 business days, and customers will receive an email confirmation. However, please note that shipping and handling fees are non-refundable. Overall, our aim is to make the return process as convenient and straightforward as possible, ensuring a positive shopping experience for all our customers.