What is your return policy?

Our return policy at Shagtools.com aims to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may initiate a return within 30 days of receipt. Items must be in their original condition, unused, and in their original packaging to be eligible for a return. Customers are responsible for any return shipping costs unless the product received was damaged or defective. We highly recommend contacting our customer service team prior to initiating a return to provide assistance and address any concerns. Once the returned item is received and inspected, a refund will be issued to the original method of payment within a reasonable timeframe. Please note that certain items, such as clearance or custom-made products, may be non-returnable. For further information or specific inquiries, please refer to our detailed return policy or reach out to our dedicated customer support team.