What is your claims process?

The claims process at Secura Insurance Company is designed to provide policyholders with assistance and support when they need it most. Generally, it begins with the notification of a claim. Policyholders are encouraged to report claims promptly, detailing the circumstances surrounding the incident. This can often be accomplished through the company’s online portal, mobile app, or by contacting their customer service. It is essential to provide as much information as possible, including the date, time, and location of the incident, as well as any relevant details that may aid in the investigation. Once a claim has been filed, Secura assigns a claims adjuster to evaluate the situation. The adjuster is responsible for reviewing the information provided, inspecting any damages if necessary, and determining the validity of the claim based on the policy coverage. During this stage, policyholders may be contacted for additional information or clarifications. After the investigation is complete, the claims adjuster will communicate the decision to the policyholder. If the claim is approved, Secura will proceed with the payment according to the terms of the policy. In case of a denial, the adjuster will explain the reasons behind that decision, allowing policyholders to understand their options moving forward. Throughout the claims process, communication is crucial. Policyholders should feel free to reach out for updates or questions. It may be beneficial to visit the current web page of Secura Insurance for specific details related to the claims process or to find contact information if needed.