What should I do if my order is damaged upon arrival?

If an order from Scrap Your Trip arrives damaged, it is important to address the issue promptly. Firstly, it is recommended to document the damage by taking clear photographs of the item as it arrived. This evidence can be helpful in processing any claims or requests for replacements. Next, the customer should check the packaging for any indications of mishandling during shipping. Typically, Scrap Your Trip has policies in place regarding damaged items. Customers are encouraged to refer to the guidelines on the website related to orders and returns. Often, there will be specific instructions on how to report such issues. It may involve filling out a form or sending an email with the details of the order and the damage documented. It is also advisable to reach out to the customer support section of the Scrap Your Trip website to find more information about the appropriate steps to take. The web page will likely contain the necessary contact information to initiate the claims process. Resolving the issue in a timely manner can ensure that the customer receives a replacement or a refund for their damaged order.