What should I do if my order arrives damaged or incorrect?

If an order arrives damaged or incorrect from Samedaymusic.com, it is important to address the issue promptly and calmly. First, examine the package and its contents carefully. If the damage is immediately visible, take clear photographs of the damaged item and the packaging. This will be helpful for any future communications regarding the issue. Next, consult the current web page for specific return or exchange policies, which will provide detailed instructions on how to proceed. Generally, customers are advised to report the issue as quickly as possible, usually within a certain timeframe. Make sure to gather your order number and any relevant information to expedite the process when you reach out regarding the situation. Depending on the circumstances, Samedaymusic.com often has a procedure in place for resolving such issues, whether it involves sending a replacement or issuing a refund. Remember, maintaining documentation will support your case and simplify the resolution process.