What is the return policy?

Our return policy at Saddleonline.com is designed to ensure customer satisfaction. We offer a hassle-free return policy within 14 days of delivery. If you are not completely satisfied with your purchase, you can return the item for a refund or exchange. Please note that the item must be in its original condition and unused, with all tags and packaging intact. We understand that trying out a saddle is necessary; therefore, we allow you to ride in it with a saddle pad. However, no excessive wear or damage should be present upon return. We also recommend keeping the original packaging until you are sure about keeping the item. To initiate a return or exchange, simply contact our customer service team, and they will guide you through the process. At Saddleonline.com, we strive to provide a smooth and customer-centric return experience.