To determine if your device is eligible for support from SUPPORTrix, you will need to review the specific requirements and guidelines set forth by SUPPORTrix for their support services. Generally, eligibility is based on various factors such as the type of device, its age, warranty status, and the nature of the issue you are experiencing. It may be helpful to visit the SUPPORTrix website where they typically provide detailed information about supported devices and their support policies. You can also find information regarding the software and hardware specifications that need to be met for support eligibility. If you are uncertain, reviewing the support resources or contacting support directly through their website would yield the most accurate and updated information regarding your specific device concerns.