What should I do if I receive a damaged item?

If you receive a damaged item from Rubybag.com, it is important to address the issue promptly to ensure that you receive the proper resolution. First, carefully inspect the item and take photographs of the damage. This will serve as a visual record for any necessary follow-up. It is also beneficial to keep the original packaging, as it might be needed for return shipping or further appraisal of the damage. Next, it would be advisable to check the Rubybag.com website for specific instructions regarding returns and exchanges. Most online retailers have a dedicated section that outlines their return policy, which often includes procedures for reporting damaged items. You may find guidance on whether you need to submit a return request online, fill out a particular form, or provide the photographs you took. After gathering all necessary information, reach out to the designated customer service channel mentioned on the website. Make sure to include details about the order number, the specific damage observed, and any photos you have taken to support your claim. Typically, Rubybag.com would guide you through the return process for the damaged item, which may involve sending the item back for a replacement or a refund. Keep an eye on any timelines mentioned on the website, as there may be specific limits on how long one has to report an issue like this. By following these steps, you will be more likely to resolve the situation satisfactorily.