What should I do if I received a defective item?

If a customer receives a defective item from RevolveClothing.com, the first step is to carefully review the return policy stated on their website. Revolve typically offers return options for items that are defective, allowing customers to initiate a process for obtaining a refund or exchange. It is advisable to document the defect by taking photographs of the item which can be useful for reference during the return process. Next, the customer should locate the order confirmation email that contains details about the purchase, as it may include vital information such as the order number and item description. These details will be helpful when communicating about the defective item. Most likely, customers will need to access the online return portal on the Revolve website, where they can select the defective item and follow the prompts to get started with the return process. It is important to ensure the item is returned in its original packaging, if possible, as this may help facilitate a smooth return. Depending on the circumstances, customers may also be asked to provide a description of the defect when submitting the return request. Once the return is initiated, customers should monitor their inbox for further instructions or confirmations regarding the return process. While it is not recommended to directly contact RevolveClothing.com, relevant contact information may be found on their web page should further assistance be needed.