What should I do if I receive a damaged item?

If you receive a damaged item from RXVintage, the first step is to carefully examine the package and the item itself. Take photographs of any visible damage on the item as well as on the packaging, as this documentation may be helpful in resolving the issue. It is important to reach out to RXVintage regarding the damage as soon as possible. Typically, companies have specific policies for handling damaged goods, which may include options for refunds, replacements, or returns. You may find relevant instructions on their website regarding how to initiate a return or exchange process. Make sure to keep the original packaging and all included materials until the matter is resolved, as you may need to return the item as part of the process. It is also beneficial to include a description of the issue along with your photographs when communicating about the damaged item. For the most accurate and up-to-date details on how to proceed, visiting the relevant section of the RXVintage website may provide helpful information.