What should I do if I received a damaged item?

If a customer receives a damaged item from Punk.com, the first step is to assess the situation carefully. The customer should document the damage by taking clear photographs of the item, including the packaging if it appears affected. This documentation can be helpful for any potential claims or returns. Next, the customer should refer to the return policy on the Punk.com website, as this policy often outlines the procedures for handling damaged items. Typically, customers are advised to initiate a return or exchange through the online platform, which may involve filling out a return request form and providing the necessary details about the order and the damage. After initiating the process, the customer will usually be guided through any required steps, such as shipping the damaged item back and receiving a replacement or refund. For additional assistance, the customer might want to look for contact information on the current web page, ensuring all inquiries are handled promptly.