What is Pugster.com's return policy?

Pugster.com offers a straightforward and customer-friendly return policy. We understand that occasionally you may be unsatisfied with your purchase or receive a defective item, and we want to ensure your complete satisfaction. To initiate a return, simply contact our customer service team within 30 days of receiving your order. We accept returns for a full refund or exchange, provided the item is in its original condition and packaging. Please note that some exclusions apply, such as personalized items or clearance products unless they are defective. Shipping fees for returns are the responsibility of the customer, except in cases where the item is damaged or incorrect. We strive to make the return process hassle-free and will promptly assist you in resolving any issues.