What is your return/exchange policy?

Our return/exchange policy at Prosmokestore.com is designed to ensure customer satisfaction. We understand that sometimes purchases may not meet your expectations, and we are committed to addressing any issues promptly. If you are not satisfied with your order, you may return it within 30 days of purchase for a refund or exchange. The product must be unused, in its original packaging, and in resalable condition. To initiate a return or exchange, please contact our customer service team with your order information. They will guide you through the process and provide you with a return authorization number. Please note that the customer is responsible for shipping costs associated with returning the product, unless the return is due to an error on our part. Once we receive the returned item, we will process your refund or exchange promptly. Refunds will be issued to the original payment method. At Prosmokestore.com, we strive to provide excellent customer service and ensure a hassle-free return/exchange experience.