What is your return policy?

Our return policy at Promedxpress.com allows customers to return their purchases within 30 days of the original purchase date. We understand that sometimes products may not meet your needs or expectations, and we want to ensure your satisfaction. To be eligible for a return, the item must be unused and in its original packaging. Customers are responsible for return shipping fees unless the return is a result of our error. Upon receiving the returned item, we will process a refund for the purchase price, excluding any shipping charges. Please note that certain products, such as consumables or personal care items, are non-returnable. For detailed instructions on how to initiate a return or to find further information, please visit our Returns page on the Promedxpress.com website.