What is your return policy?

Our return policy at Promark Offroad is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return the item within 30 days of the delivery date for a full refund or exchange, provided that the product is in its original condition and packaging. Additionally, the customer is responsible for any return shipping fees unless the return is due to a manufacturing defect or error on our part. To initiate a return, simply contact our customer service team with your order details and reason for return. We aim to process all returns promptly, so you can expect a resolution within a reasonable timeframe. Please note that certain items, such as clearance or customized products, may be subject to specific return restrictions outlined in our detailed return policy on our website.