Can I return or exchange a product?

PotpourriGift.com has a clear returns and exchanges policy designed to ensure customer satisfaction with their purchases. Typically, customers can return or exchange an item within a specified period after receiving it, provided the item is in its original condition, which usually means it should be unused and in the original packaging. It is essential for customers to keep the receipt or any proof of purchase, as this documentation may be required to process the return or exchange. For many online retailers, including PotpourriGift.com, there may be specific exclusions, such as personalized or custom-made items, which might not be returnable. It is common for items that are returned to incur certain conditions, such as the customer being responsible for return shipping costs unless the return is due to a mistake made by the company, such as sending the wrong item or a defective product. In such cases, customers would typically need to follow specific instructions regarding how to initiate the return or exchange process. Customers should refer to the current website for the most accurate and detailed information regarding the return and exchange policy, including any deadlines or special conditions that may apply. This information is often found in the FAQ section or the policy pages. Remain informed by checking the site, as policies may change over time.