Can I return or exchange a product?

Yes, we understand that sometimes a product may not meet your expectations. At PotpourriGift.com, we offer a hassle-free return and exchange policy. If for any reason you are not entirely satisfied with your purchase, you can return or exchange the product within 30 days of receiving it. Simply contact our customer service team with your order number and reason for return/exchange, and we will provide you with a return label. Once we receive the item in its original condition, we will process the refund or exchange. Please note that personalized or customized items cannot be returned unless there is a defect or error. Rest assured, we strive to ensure your complete satisfaction and are here to assist you through every step of the return or exchange process.