What is your return policy?

Our return policy at Pooldawg.com is designed to ensure our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, you can initiate a return within 60 days of the purchase date. We accept returns for items that are in their original condition, unused, and with all original packaging intact. To start the return process, simply contact our customer service team, who will guide you through the necessary steps. Please note that certain products, such as customized cues, may not be eligible for return unless there are defects or errors. We strive to provide a seamless return experience and offer refunds in the original form of payment or store credit, ensuring a hassle-free shopping experience for our valued customers.