Can I return a personalized item?

Yes, PersonalizationMall.com accepts returns on personalized items under certain conditions. If the item arrives damaged, defective, or if an error was made during personalization, they will gladly provide an exchange or a refund. However, due to the personalized nature of the products, returns for reasons other than the ones mentioned above are generally not accepted. It is important to carefully review all personalization details before placing an order, as PersonalizationMall.com cannot be held responsible for typos or incorrect information entered by the customer. Additionally, perishable or custom-made items cannot be returned. To initiate a return or exchange, customers are advised to contact PersonalizationMall.com's customer service within 30 days of the delivery date.