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What if my order is damaged or incorrect?

Asked 2 years ago
If an order from Perfumedeal.com arrives damaged or contains incorrect items, customers are typically advised to review the policies outlined on the website regarding such issues. It is important to document the damage by taking photographs of the items and the packaging, as this may be required for any claims. Customers may need to initiate a return or exchange process, which often involves completing a request form or following specific instructions provided on the website. Timely action is usually encouraged, so contacting their customer service promptly is advisable. While specific procedures can vary, the current webpage should provide the most accurate and up-to-date information on how to address any order discrepancies.
Answered Oct 10th 2025

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