What is your return/exchange policy?

Perfectmemorials.com has a return and exchange policy designed to ensure customer satisfaction. Generally, if a customer wishes to return an item, they must initiate the return process within a specified time period from the date of receipt. This is usually around thirty days, but it is best to check the specific policy on the website for the exact timeframe, as it may vary by product type. To be eligible for a return, items should typically be unused and in their original condition, including all packaging and accessories. Custom or personalized items usually have restrictions on returns unless they arrive damaged or defective. In that case, customers may be required to provide documentation of the issue. For exchanges, the procedure often involves selecting a different item and returning the original item according to the established return guidelines. Customers should review the website's return and exchange policy for detailed instructions and any potential fees associated with returns or exchanges. This will help ensure a smooth transaction based on their specific needs.