What is your return/exchange policy?

Our return/exchange policy ensures customer satisfaction and hassle-free transactions. If for any reason you are not completely satisfied with your purchase, you may return or exchange the item within 30 days of receipt. All returned items must be in their original condition, unused, and with the original packaging intact. We offer a full refund or exchange of the purchase price, depending on your preference. Please note that personalized or customized items cannot be returned or exchanged unless there is a defect or error on our part. To initiate a return or exchange, simply contact our friendly customer service team for assistance, and they will guide you through the process. At Perfectmemorials.com, we strive to provide an exceptional experience, and your satisfaction is our top priority.