What accommodations are available for individuals with disabilities or language needs?

Pennsylvania Department of Human Services generally provides accommodations to help people with disabilities and people with limited English proficiency access services more comfortably and effectively. These accommodations can include auxiliary aids and services for communication, such as sign language interpreters, written materials in alternative formats, large print, or help for people who are blind or have low vision. For language needs, translated documents, interpreter services, or other language assistance may be available so that a person can understand notices, forms, interviews, and important program information. The exact accommodation depends on the program, the situation, and the individual need. For example, someone who has trouble using standard paper forms may be able to request a different format. Someone who does not speak English well may be able to receive interpretation during an appointment or help understanding written notices. In many cases, accommodations are intended to make sure a person can apply for benefits, respond to requests, attend appointments, and participate in services without unnecessary barriers. If someone needs an accommodation, the most practical step is usually to review the current web page for the program or office involved, because it often lists the available supports, required steps, and current contact information. It is also useful to explain the need clearly and as early as possible so the right arrangement can be made. If the request is related to a disability or language access, the service system should aim to provide effective communication and reasonable access to the information or service being offered.