What is the return policy?

Our return policy at Pemamericaoutlet.com allows customers to return products within 30 days of the purchase date. To be eligible for a return, the item must be in its original condition, unused, and with all tags and packaging intact. We offer full refunds for returns made within the designated timeframe. Please note that certain items, such as lingerie and swimwear, are non-returnable for hygiene reasons. Additionally, personalized or customized products cannot be returned unless there is a defect. To initiate a return, customers can contact our customer service team, who will guide them through the process and provide a return authorization number. Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items. Once the returned item is received and inspected, a refund will be processed within a reasonable timeframe.