What is your return policy?

Our return policy at Patioshoppers.com is designed to ensure our customers are satisfied with their purchase. We offer a 30-day return window for most products, allowing customers to return items for a refund or exchange if they are not completely satisfied. To be eligible for a return, the item must be in its original condition, unused, and with all original packaging intact. Additionally, certain items such as custom-made furniture or clearance items may have specific return restrictions, which are clearly stated on the product page. To initiate a return, customers can contact our customer service team to receive a return authorization number. Please note that return shipping costs may apply, and refunds are typically processed within 5-7 business days of receiving the returned item. Overall, we strive to make the return process as seamless and hassle-free as possible for our valued customers.