What is the return policy for items purchased on Patiopreserve.com?

Our return policy for items purchased on Patiopreserve.com allows customers to initiate a return or exchange within 30 days of their purchase. To be eligible for a return, the item must be unused, undamaged, and in its original packaging. We recommend keeping the original receipt or order number handy to streamline the return process. Please note that certain items, such as custom-made products or personalized items, may not be eligible for return unless there is a defect in craftsmanship or damage during shipping. To initiate a return, customers can contact our customer service team via email or phone, and they will provide the necessary instructions and address for returning the item. Once the returned item is received and inspected, customers can expect a refund or exchange within 7-10 business days.