What should I do if I receive the wrong item?

If a customer receives the wrong item from Pandahall.com, the first step is to double-check the order confirmation and the item received. This will confirm whether there was indeed an error in the order. If the item does not match what was ordered, the next advisable action would be to visit the Pandahall.com website. There, customers can look for the returns or exchanges policy which often provides detailed instructions on how to proceed with such issues. Typically, customers may be required to contact customer service to report the mistake. This can often be done through an online form or by following the contact information provided on the website. It is essential to have your order number and any relevant details ready, as this can streamline the resolution process. Customers should also check if there are specific time frames within which they must report issues related to incorrect items. Once the correct item is confirmed, Pandahall.com usually arranges for the proper item to be sent out while also addressing the return of the incorrect item. Be sure to check the website for any specific steps or updates regarding the situation.