What is the return policy on Pagoda.com?

The return policy on Pagoda.com allows customers to return their purchases within 60 days of the original purchase date. To qualify for a refund, items must be in their original condition, including packaging and any accompanying certificates or documentation. Some exclusions may apply, such as personalized items, special orders, and pierced earrings for health and safety reasons. Online purchases can be returned by mail or at any Piercing Pagoda store location, while in-store purchases can only be returned to a Piercing Pagoda store. Original shipping fees are non-refundable, and customers are responsible for any return shipping costs. Refunds are processed using the original method of payment, and credit card refunds may take up to two billing cycles.