What is your return policy?

Our return policy at Outdoorplay.com is designed to ensure our customers are completely satisfied with their purchase. We offer a hassle-free return process within 60 days of the original purchase date. Items must be in their original condition with all tags and packaging intact. To initiate a return, customers can contact our customer service team who will provide a return authorization number and further instructions. Returns can be made for a refund or store credit, depending on the customer's preference. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error. Once we receive the returned item, we will process the refund or store credit promptly. Certain items, such as personalized or customized products, may be ineligible for return, and this will be clearly specified on the product page. We strive to provide excellent customer service and aim to resolve any issues promptly and efficiently.