What is your return policy?

Our return policy at Otteny.com is designed to provide our customers with a hassle-free shopping experience. We understand that sometimes orders may need to be returned or exchanged, and we strive to accommodate these requests. If you are unsatisfied with your purchase, you have 14 days from the date of delivery to initiate a return or exchange. The item must be in its original condition, with all tags and packaging intact. To initiate the return process, simply contact our customer service team, who will guide you through the necessary steps. Please note that certain items, such as final sale merchandise and personalized products, are not eligible for return or exchange. Additionally, customers are responsible for return shipping costs unless the item received was faulty or damaged. We value our customers and aim to resolve any issues promptly and efficiently. Your satisfaction is our top priority.