What if I receive a damaged or defective product?

If you receive a damaged or defective product from Osograndeknives.com, we have a straightforward and customer-friendly return policy in place. Simply reach out to our customer support team within 48 hours of receiving the item, and provide them with detailed information and supporting evidence of the damage or defect. We may request photos or videos to assess the issue correctly. Once verified, we will provide you with a prepaid return shipping label, making the return process hassle-free for you. Upon receiving the returned item, we will inspect it and assess the damage or defect. If the issue is confirmed, we will offer you the option to receive a replacement or a full refund, including the original shipping charges. Our team is dedicated to ensuring your satisfaction with every purchase and resolving any issues promptly and efficiently.