What if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Osograndeknives.com, it is important to address the situation promptly. The first step is to carefully inspect the item upon receipt and document any visible damage. This may include taking photographs to provide evidence of the condition of the product. It is also advisable to retain all original packaging materials, as they may be necessary for the return process. Osograndeknives.com typically has a return policy in place that outlines the procedures for handling damaged or defective items. Customers are usually encouraged to review the return policy on the website to understand the specific steps to follow. This may include filling out a return request or contacting customer service for assistance. It is important to act within the time frame specified in the policy to ensure a swift resolution. Customers can find relevant information regarding returns and exchanges by navigating to the returns section of the current web page. By following the outlined process, customers can expect an efficient handling of their concern, whether it is a replacement or a refund.