What is your return policy?

Our return policy at Osbornewood.com is designed to ensure your complete satisfaction with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving it. Please note that custom or made-to-order items cannot be returned unless they have a manufacturing defect. To initiate a return, simply contact our customer service team with your order number and reason for return. Once approved, we will provide you with instructions on how to return the item. Please ensure that the product is in its original condition and packaging for a full refund. However, we do ask that customers cover the return shipping costs. For more detailed information, please refer to our Returns page on our website.