Can I get a refund if an item is damaged during shipping?

Yes, if your item arrives damaged due to shipping, you can request a refund. At Orientalfurniture.com, we understand the importance of receiving your items in perfect condition. We take great care in packaging and shipping our products to ensure they arrive safely. In the unfortunate event that your item is damaged, please contact our customer service within 48 hours of delivery. We will require clear photos of the damaged item and its packaging to process your refund. Once we assess the situation, we will promptly issue a refund or offer a replacement, depending on the availability. We pride ourselves on customer satisfaction, and we strive to resolve any shipping-related issues quickly and efficiently.