What is the return policy?

Our return policy at Oktoberfesthaus.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to initiate a return. We kindly request that all returned items are unworn, in their original packaging, and in the same condition as received. Please note that personalized or customized items are non-returnable unless there was an error on our end. To initiate a return, simply contact our customer service team, and they will guide you through the process. Once we receive your returned items, we will issue a refund to the original form of payment. We strive to provide a seamless and hassle-free return experience for our customers, as your satisfaction is our top priority.