What is the return policy?

Our return policy aims to provide our customers with a hassle-free experience. If you are dissatisfied with your purchase from NorthernTool.com, you may return the item within 30 days of receipt for a refund or exchange. The returned item must be in its original condition, unused, and with all original packaging and accessories included. Certain products, such as generators and engines, must be returned within 7 days of receipt. Returns will be subject to a 15% restocking fee, except for defective or damaged items. Shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to our error. To initiate a return, contact our customer service team or visit our website for further instructions.