Nevada Department of Welfare and Supportive Services Customer FAQ

To obtain your UPI and VRU Pin, it is typically required to first register and create an account with the Nevada Department of Welfare and Supportive Services. Once your account is created, they will assign a UPI (Universal Person Identifier) to you. As for the VRU Pin, it's generally created by the user for accessing the Voice Response Unit (VRU) system. If you have lost or forgotten your UPI or VRU Pin, contact the Department directly for further assistance as they have proper identification verification methods to secure your information. Please keep in mind that UPIs and Pins should remain confidential to protect your personal information.

Your UPI (Unique Person Identifier) and your VRU (Voice Response Unit) Pin are essential pieces of information for accessing services. The UPI is usually assigned to you when you first register for welfare and supportive services. The VRU pin is a specific pin assigned for phone services. If you have misplaced this information, please ensure to directly approach the Nevada Department of Welfare and Supportive Services. For security reasons, this is not information that is typically sent through email or regular mail. Contact the Nevada DWSS immediately if you believe this information has been compromised. Your privacy and security are their top priority.