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What should I do if I experience network issues?

Asked 4 months ago
If a user experiences network issues with NTT DoCoMo services, there are several steps they can take to troubleshoot the problem. First, it is advisable to check if the device is in an area with good network coverage. Sometimes, simply moving to a different location can resolve connectivity problems. Next, the user should consider restarting their device. This can help refresh the network connection and often resolves temporary issues. Users may also want to verify if their device is set to the correct network settings, specifically ensuring that it is configured to utilize NTT DoCoMo's network. If the issue persists, checking for any service outages in the area is recommended. This can often be done through NTT DoCoMo's official website, which maintains current information regarding network status and service disruptions. Lastly, if the problem continues, it may be beneficial to consult the customer service section on the NTT DoCoMo website for further assistance and guidance on resolving the issue.
Answered Jul 25th 2025

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