What if I received a damaged or defective item?

If you have received a damaged or defective item from Myweddingfavors.com, we apologize for any inconvenience caused and are here to assist you. To rectify the issue, please contact our customer service team within 14 days of receiving the product. Our dedicated team will guide you through the return process, and upon verification of the damage or defect, we will either replace the item or issue a full refund. To streamline the process, kindly provide details about the damage or defect, along with supporting photographs if possible, when contacting us. Please note that returned items should be in their original packaging. At Myweddingfavors.com, we strive to ensure customer satisfaction, and we appreciate your understanding and cooperation in resolving such instances promptly.