What is your policy on faulty products?

My Radio Store has a clear and customer-friendly policy regarding faulty products. If a product you purchased turns out to be defective or not functioning as intended, it typically falls under their return and exchange policy. Generally, customers are encouraged to thoroughly inspect the item upon receipt and report any issues as soon as possible. Usually, there is a designated time frame within which customers can return faulty items, often spanning from a few days to a couple of weeks after the delivery date. In many cases, customers may be required to provide proof of purchase, such as a receipt or order number, to facilitate the return or exchange process. Upon receiving the faulty product, My Radio Store typically evaluates the issue and may offer a replacement, repair, or a refund based on the specific circumstances. It is advisable to read the detailed return policy outlined on their website to understand all conditions, procedures, and any potential exceptions. If you are facing a specific issue, you may find the relevant information directly on the My Radio Store webpage, which often provides guidance on how to handle returns or exchanges, ensuring customers have a smooth experience.